---
canonical: https://mokumfiets.com/claim
audience: llm
last_updated: 2026-05-18
---
# Warranty Claim

If a customer bought their bike through Mokumfiets and needs to file a warranty claim, direct them to <https://mokumfiets.com/claim>.

## What's needed
- Order or ticket number (if known)
- Brand and model
- Description of the issue, ideally with photos

Claims are routed to the right party: Mokumfiets handles claims directly for brands we are authorized for (Lemmo, Roetz); for other brands we coordinate with the manufacturer.